CIB Payments Technology Program Manager – 602
- Strategic and analytical leader in charge of program management for technology and financial initiatives across CIB Payments Technology (Commercial Card, Merchant Services, and Treasury Services) portfolio. Accountable for SMB & APRT financial budgeting, forecasting and reporting (>$36MM and >300 applications across 12 domains/towers) where I proactively identified and remediated $60MM budget risk while simultaneously achieving $6MM in savings. This included monthly performance/utilization, financial analysis with presentations to AO teams, executive directors and managing directors.
- Lead cross-functional collaboration across LOBs, towers, and stakeholders to create meaningful and effective discussions/partnerships to deliver solutions aligned to strategic goals. Execution of reporting and governance of controls, policies, issue management, audit and regulatory activities and measurements.
- Current programs include CIB Payments Tech risk controls, Stability and resiliency governance, COS MS Solutions Readiness.
- Administration of Merchant Services & Commercial Card Production Management JIRA, Confluence, SharePoint, Tableau, and MONDAY.com instances.
- Influenced change in processes and procedures to ensure zero-downtime maintenance and testing for applications in scope of Payments 24×7 program, drove firm owned products to develop and implement zero-downtime OS updates and DB PLM, and shared 24×7 availability best practices.
- Accomplishments: Completion of Same Account Name program, Commerce Platform Expansion, Payments 24×7 program, and various budget, software engineering, and platform engineering programs.
- Member of Confluence, JIRA, and SharePoint Center of Excellence.
Identity and Access Management Program Manager – 602
- Program management for High Risk Roles which drove extensive business transformation and allowed me to sunset High Security Access (HSA) and High Value Business Entitlements (HVBE). Responsible for ensuring all candidates for HRR organizations successfully completed elevated pre-employment screening in coordination with Human Resources (HR), Legal, Oracle HCM, Emerging Talents, and Global Workforce Screening (GWS). Successfully managed program with monthly governing body oversight (Managing Directors & Executive Directors).
- Business Segregation of Duties (BSoD) program responsible for planning and execution of six SoD reviews annually which involved 200 CIB applications, 72,000 entitlements, and over 47,000 users per scan. Implemented false positive remediation process and began inclusion of control managers to review BSoD policies risk ranking which resulted in 112,000 fewer exceptions generated annually.
Home Lending Technology Cyber Team – 601
-
- Responsible for execution of CCB firm wide cyber security projects in Home Lending Technology (HLT), including planning and execution of cyber projects in coordination with the firm wide Cyber Programs governing body. Successfully managed multiple Cyber initiatives with a high degree of management oversight (Reporting and escalation to CIO and CTOs). Served as Project Manager and Business Analyst for Identity & Access Management projects (Access Uplift, Role Based Access Control), Data Protection (Data at rest, Operation Padlock), Risk Uplift projects (Client Platform Refresh, Resiliency automation), Resiliency projects (Malware Recovery), and Third Party (Access Uplift, App Scanning, PSaaS, Dormant Data Recovery), totaling over 280 applications, over 30,000 hours, and $500k non-labor/vendor coordination, across 70 agile development teams.
